Most frequent questions and answers

Test your internet connection speed. A minimum internet speed of 5 Mbps is required.

Check your browser version and update it if needed.

If you have a lot of browser tabs open, close most of them except the one you’re using to watch the stream.

If you’re encountering the issue while watching the video on a hospital or company network, try watching the video on a non-company network instead. 

Restart your computer and network devices (modems/switches/routers)

If you can’t hear any audio, double check to see that the video player volume is turned up and that the video is not muted. Check the sound settings on your device.

Login and go to your Account page to update your email or password.